Welcome to Kitchen Flame Shop! These Terms and Conditions govern your use of our website grillhavens.com and all purchases made through our platform. By accessing our site or making a purchase, you agree to these terms.

1. Our Commitment to You

At Kitchen Flame Shop, we’re dedicated to providing premium outdoor cooking equipment to grill enthusiasts worldwide. Our terms are designed to create a transparent, fair, and enjoyable shopping experience for both our customers and our business.

2. Understanding Our Products

2.1 Product Range

We specialize in high-quality outdoor cooking equipment including:

  • Charcoal Grills & Smokers
  • Kamado Grills
  • Pellet Grills
  • Outdoor Pizza Ovens
  • Grilling Tools and Accessories
  • Outdoor Refrigerators

2.2 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, minor variations may occur. Colors may appear slightly different on your screen due to display settings.

2.3 Product Availability

All items are subject to availability. We reserve the right to discontinue products without notice.

3. Your Account Responsibilities

3.1 Account Creation

You may browse our site without an account, but purchasing requires account creation. You agree to:

  • Provide accurate, current information
  • Maintain password security
  • Update information as needed
  • Be responsible for all account activity

3.2 Prohibited Activities

You agree not to:

  • Use our site for illegal purposes
  • Attempt unauthorized access to our systems
  • Use automated tools to scrape content
  • Misrepresent your identity
  • Place fraudulent orders

4. Ordering & Payment Terms

4.1 Order Process

Your order represents an offer to purchase which we accept when we ship your items. We may refuse orders at our discretion.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing & Charges

All prices are in USD. You’re responsible for:

  • Providing accurate payment information
  • Any taxes, duties, or customs fees in your region
  • Any bank or payment processor fees

5. Shipping & Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

5.2 Delivery Areas

We ship globally except to certain Asian countries and remote regions. Delivery times may vary during peak seasons.

5.3 Order Processing

Orders typically process within 1-2 business days. You’ll receive tracking information upon shipment.

5.4 Delivery Issues

Report any delivery problems within 48 hours of receipt. We’ll work with carriers to resolve issues.

6. Returns & Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with all accessories.

6.2 Non-Returnable Items

For health/safety reasons, these cannot be returned if opened/used:

  • Grilling Tools (if removed from packaging)
  • Insulating Jackets (if used or installed)
  • Any product showing signs of use

6.3 Return Process

  1. Contact us at [email protected] within 15 days
  2. Include order number, items, and reason
  3. We’ll provide return authorization
  4. Ship items to: 4257 Marion Street, Bamberg, SC 29003, US

6.4 Refund Timeline

Refunds process within 3-5 business days after we receive and inspect returns. Allow 5-10 business days for funds to appear in your account.

6.5 Large Item Returns

For freestanding grills, kamado cookers, and pizza ovens:

  • Original shipping fees non-refundable for changed mind returns
  • Restocking fees may apply (up to 15% of item value)
  • Special freight pickup may be arranged

7. Intellectual Property

All content on our site (logos, text, images, designs) is our property or used with permission. You may not:

  • Reproduce, modify, or distribute our content
  • Use our trademarks without written permission
  • Reverse engineer our products

8. Limitations of Liability

8.1 Product Use

You agree to:

  • Use products as intended and according to manufacturer instructions
  • Assume all risks associated with outdoor cooking equipment
  • Use proper safety precautions

8.2 Our Liability

Kitchen Flame Shop shall not be liable for:

  • Incidental or consequential damages
  • Product misuse or modification
  • Events beyond our reasonable control

Our maximum liability is limited to the purchase price of the product in question.

9. Privacy & Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Governing Law & Disputes

These terms are governed by the laws of South Carolina, USA. Any disputes shall be resolved in the courts of Bamberg County, SC.

11. Changes to These Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

12. Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM EST

Physical Address:
Kitchen Flame Shop
4257 Marion Street
Bamberg, SC 29003
United States

Thank you for choosing Kitchen Flame Shop for your outdoor cooking needs!