Privacy Policy

At Kitchen Flame Shop (“we”, “us”, or “our”), operating at grillhavens.com, we value your trust as much as you value premium outdoor cooking equipment. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or purchase our high-quality grills and outdoor cooking products.

1. Information We Collect

To provide our premium grilling products and exceptional service, we collect:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our payment partners), and phone number.
• Order Information: Details about the grills, smokers, and outdoor cooking equipment you purchase, including preferences and customization options.
• Technical Information: IP address, browser type, device information, and how you interact with our website to improve your shopping experience.
• Communication Data: When you contact our customer service at [email protected], we keep records of those communications.

2. How We Use Your Information

Like a master chef uses quality ingredients, we use your information responsibly to:

• Process and fulfill your orders for charcoal grills, kamado cookers, and other premium outdoor equipment
• Provide customer support and respond to your inquiries about our products
• Improve our website and product offerings based on how grill enthusiasts like you interact with our site
• Send you important account/purchase information (order confirmations, shipping notifications)
• Prevent fraud and enhance the security of our payment systems
• Comply with legal obligations (tax calculations, regional compliance)

3. Data Sharing and Disclosure

We treat your information with the same care we apply to crafting our ceramic kamado grills:

• Service Providers: We share necessary information with trusted partners who help us operate (payment processors like PayPal and credit card networks, shipping carriers, IT services).
• Legal Compliance: When required by law or to protect our rights, we may disclose information.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.
• Never Sold: We do not sell your personal information to third-party marketers.

4. International Data Transfers

As we ship globally (excluding Asia and select remote regions), your information may be transferred to and processed in the United States and other locations. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same dedication we apply to our military-grade grill construction:

• 256-bit SSL encryption for all transactions (same as banks use)
• PCI-DSS compliant payment processing
• Regular security audits of our systems
• We never store full credit card details after transaction completion

6. Your Rights

You have rights regarding your personal information, including:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data under certain circumstances
• Opt-Out: Unsubscribe from marketing communications (though we may still send service-related messages)

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies – small data files that help us:

• Remember your preferences (like currency selection for international customers)
• Analyze how customers navigate our site to improve the grilling equipment shopping experience
• Provide relevant product recommendations (like suggesting grill covers for your purchased equipment)

You can control cookies through your browser settings, though this may affect website functionality.

8. Children’s Privacy

Our premium outdoor cooking products are intended for adult grill masters. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete it.

9. Changes to This Policy

We may update this policy as our business evolves, just as we continually improve our grill designs. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

Thank you for trusting Kitchen Flame Shop with your outdoor cooking needs and your personal information. We’re committed to protecting both with the highest standards of quality and security.